Digital Playground Privacy Policy

1. Information We Collect

We collect only the information required to provide our services efficiently and securely.

Identity Data

This may include your full name, business name, billing name, or any business identity details you share while signing up or contacting us.

Contact Data

This may include your email address, mobile number, WhatsApp number, support contact number, and any number used for API registration or business verification.

Usage Data

We may collect service usage statistics such as number of campaigns sent, delivery status, message counts, log-in activity, browser type, device type, referral source, and general engagement metrics. We do not read or store message content unless needed for support, troubleshooting, or compliance review initiated by you.

Technical Data

This may include IP address, browser version, device identifiers, cookie identifiers, page performance data, and security logs.

2. How We Use Your Data

We use your information to provide, improve, and secure our services.

• To set up and manage your official Meta WhatsApp API gateway.
• To create and manage your account, dashboard access, and campaign permissions.
• To send invoices, account notices, onboarding steps, and security alerts.
• To offer support through email, call, or WhatsApp.
• To monitor service quality, uptime, and platform performance.
• To prevent abuse, fraud, spam, unauthorized access, or policy violations.
• To comply with legal obligations and platform requirements.

We do not sell your personal data to third-party advertisers. We do not use your contact data for unrelated advertising networks.

3. WhatsApp Communication Consent

By signing up, submitting a form, or contacting Digital Playground, you provide express consent to receive transactional, onboarding, service-related, and promotional communications from us via email, call, SMS, or WhatsApp where legally allowed.

You may opt out of promotional WhatsApp or marketing messages at any time by replying STOP or by contacting our support team. Service-critical alerts such as billing issues, security updates, and account notices may still be sent where necessary to maintain your account.

4. Data Sharing

We share data only where necessary to operate the service.

• With Meta or related service providers for official WhatsApp Business API onboarding, account verification, and message routing.
• With secure payment, hosting, analytics, or infrastructure vendors who support the website and dashboard.
• With legal authorities when disclosure is required by law, regulation, court order, or lawful request.

Each third-party provider is expected to handle personal data under appropriate confidentiality and security obligations.

5. Data Security

We implement industry-standard measures to protect your personal data and service credentials. These include SSL encryption in transit, encrypted storage practices for API keys and credentials, access control restrictions, account monitoring, and reasonable operational safeguards. While we work hard to protect your data, no online system can guarantee absolute security.

6. Cookies and Analytics

We use minimal cookies and similar technologies to keep you logged into your dashboard, maintain session security, measure page performance, and understand how the website is being used. Our goal is to keep analytics lightweight and privacy-conscious.

You can control cookies through your browser settings, but some features may not work correctly if essential cookies are disabled.

7. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal duties, resolve disputes, maintain records, or enforce agreements. Billing and compliance records may be retained longer where required by law or financial regulations.

8. Your Rights

Subject to applicable law, you may request access, correction, update, restriction, or deletion of personal data we hold about you. You may also ask about the categories of information we store and the purpose of processing. To make a request, contact us using the support details available on our website.

If you want your information deleted, please use our Data Deletion Request page for instructions.

9. Third-Party Links

Our website may include links to third-party websites such as Meta documentation, payment pages, or partner tools. We are not responsible for the privacy practices or content of external websites. Please review their policies separately.

10. Children's Privacy

Our services are intended for businesses, professionals, and adults. We do not knowingly collect personal data from children under the age required by applicable law. If you believe a child has submitted personal data to us, contact us and we will review the request promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, security practices, or legal requirements. When we make material changes, we will revise the effective date and may provide additional notice through the website or account communication channels.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact Digital Playground at info@digitalplayground.in, call +91 7435995153, or write to us at Ajwa Road, Vadodara, Gujarat 390019.